shipping + returns

How can I get hold of your products?

LA GRAPPE D’OR products are available on the website and on the websites of authorized partner retail shops.

What are the temporary delivery times and process?

In light of the COVID-19 reduced workforces and social distancing, we ask for you to expect longer order processing and delivery times than what we would normally like to offer to our customers. Please allow at least 1-2 business day(s) for processing before your package is shipped. Currently we are experiencing shipping delays which may require 3-5 extra business days for order processing. Once shipped, standard ground shipping takes 5-10 business days for delivery.

Inquiries pertaining to delivery lead times or order tracking can be directed to

Please note, shipments to Alaska, Hawaii and Puerto Rico may take 10+ business days. Shipments to APO/FPO Military addresses must ship via standard shipping and may take longer than 10+ business days.

What hygiene measures are implemented during the delivery process?

Our warehouse providers comply with the WHO guidelines to ensure the protection of our employees and customers. The government guidelines have been put in place and are operating in a very controlled manner. 

How can I check the status of my order?

Once we receive your order, LA GRAPPE D’OR will email your order number to you. Please be sure to include this order number in your inquiry, if applicable. You can contact our customer service team at in regards to your inquiry.

How can I track my order?

You will receive an automated email from LA GRAPPE D’OR once your order has been shipped out with your tracking number. Currently we are experiencing shipping delays which may require 3-5 extra business days for order processing and shipment.

I have a gift card issued in store: can I use it on the website?
If you have a gift card that was purchased in one of our stores, you will be able to use the gift card on our website. If you are having difficulty applying the gift card to your order, please reach out to for further assistance.