online returns policy
We want you to be happy with your purchase from us. Should you wish to make a return, please be sure to send us a return request by filling out our returns form. We will not be responsible for returns that have not been agreed upon with our Customer Service team first. We will offer a full refund on items that contain at least 75% of the original content and that are received within 30 days of initial purchase. Regrettably, we are unable to offer exchanges on any items.
To return an item, please include your order number on your return shipment. Return postage must be paid by the purchaser and we recommend sending your return via a tracked/insured method, which can be tracked in the case of loss or theft. LA GRAPPE D’OR will not be responsible for lost or stolen packages.
Please send the return package to:
LA GRAPPE D’OR
Attn: Returns Dept.
700 S. Rosemary Avenue
West Palm Beach, FL 33401
We can only accept returns from orders placed on grappedor.com. Any purchases made from our authorized retailers cannot be reimbursed and we invite you to contact the original point of purchase. We regret that we cannot assist you with any issues that you may encounter with purchases made from unauthorized retailers or sources.
Once your return is received and inspected to be in compliance with our return policy, we will issue a refund to your original method of payment. Unfortunately, any shipping charges that were incurred with your original order are non-refundable. Please allow 3-5 business days to see these funds in your account.
Please note, any exceptions to this policy will be taken into consideration and will otherwise, only be eligible for a refund at the discretion of LA GRAPPE D’OR.
In the interests of preventing or investigating fraudulent activity: (a) we may contact you regarding returns activity which is suspicious, and/or (b) we reserve the right to deactivate any account which is engaged in suspicious activity.
We are on hand to answer any questions, and as always are dedicated in ensuring our best customer service as possible.